Hi, Mike 1.

Thank for letting us know. I'm here to help ensure isolate this error so you keep your QuickBooks up and running. 

To resolve this error, you'll need to log into QuickBooks Desktop using the admin user. Once done, you can now update the QuickBooks company file.

Here's how:

1. Open you version of QuickBooks Desktop.
2. At the top menu bar, click File.
3. Select Open or Restore Company.
4. Select Open a company file then Next.
5. Highlight your data file then select Open.
6. Read the info in the Update Company File for New Version pane. Check the box to signify you understand, then select Update Now.
7. Follow the instructions on how to back up your file. Note where you save your file.
8. When You are about to open a company file using a newer version of QuickBooks...Do you want to continue? appears, select Yes.

Right after, once the file is updated you can check this article and scroll-down to Step 8 for another recommended steps: Upgrade to a new QuickBooks Desktop version. 

If you need further assistance with the steps from our live support, I encourage you to contact out QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session.

Here's how you can contact our live support:

1. Select QuickBooks Desktop Help from the Help menu.
2. You can also press F1 on your keyboard to bring up the same Help Panel. 
3. In order to route you to the correct support expert, we need to know what type of question you have.
4. Click Continue.
5. We’ll provide you a few options. You choose which one is best for you.

This will get you on the right track. Don't hesitate to click the Reply button below if you have any other questions about upgrading QuickBooks version. I'm always here to help.