Hello, Jay.
I'm here to share update about the issue you're getting when printing customized invoices in QuickBooks Online (QBO).
Are you experiencing issues where you are only receiving blank invoices or only the logo and signature when printing customized invoices? If so, we have received similar reports from other users. Our product engineers are actively working to resolve this problem as quickly as possible.
In the meantime, I suggest contacting our Support team o they can include your information in our notification list. This will assist our engineers in assessing the number of users affected. Rest assured, once the issue is resolved, you will receive an email notification.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right,
- Select a suggested option, or type a question or topic you need help with.
- Tick Contact Us and choose a way to connect with us.
To check for our Support hours, please refer to this article: QuickBooks Online Support.
I'm also adding this article that tackles fixing printing issues in QBO for future reference: Test sequence for PDF printing issues.
Please let me know if you have follow-up questions about this or anything else. I'm always here to assist. Take care.
