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Rubielyn_J
QuickBooks Team

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I understand how important it is for you to have a smooth and seamless process when dealing with your tax files, @pbanas.

 

I've got you covered and ensure you can set up and use your QuickBooks Desktop.

 

I understand your concern about purchasing the software and the confusion surrounding the sales representative's focus on the online version and premium features. Please be assured that we intend to provide you with the best possible solution for your needs, and we value your satisfaction as our customer. It is not our policy to prioritize commissions over customer preferences.

 

That said, I recommend contacting our customer support team again to address your concern about purchasing the software. They will be able to guide you through the purchasing process and ensure that you have access to the appropriate version that meets your requirements.

 

Moreover, I'll be adding the following articles you can make use of to help manage your QBDT plan and resolve any product information issues: 

 

 

Please let us know if there is anything else we can do to assist you further. We value your business and look forward to helping you find a satisfactory resolution.

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