Thank you for sharing your experience, @Brian246.
Are you referring to writing checks or creating credit card charges? If so, there's an ongoing issue wherein the top section and the bottom section of check match, however the balance on the expenses tab seems to be doubling what we see at the top and the bottom.
Our Product Engineering team is already aware of this and is now working for a fix. In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue.
You can reach our Customer Support for QBDT by going to the Help menu at the top right of the account. Then, let them add you to Investigation No. 93725.
Follow the steps below on how to reach them:
- From your QuickBooks Desktop account, click the Help menu at the top.
- Select QuickBooks Desktop Help.
- Provide some information about this concern in the search box.
- Click the Contact Us link at the bottom of the window.
- You'll now be provided with a few support options.
You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.
In the meantime, you can try to toggle back and forth between the Expenses and Items tab to force the Expenses tab to equal the total of the check. You can also try to avoid entering anything on the top check portion. Instead, start you data entry below at the line item.
Once resolved, you can now create, modify, and print checks. It'll guide you with printing the check register and many more.
Let me know if you need further help writing a check or anything else. I'm always here to assist. Have a great rest of the day!
