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We appreciate you for coming back, @SHOES_, and raising this concern here. I also see that you have the latest version of the point of sale, and this should've allowed you to reverse a transaction. However, the prompt error stops you from performing it.
Let me direct you to the best help possible. We recommend contacting QBDT Point of Sale Live support they are available Monday - Friday from 6 AM to 6 PM. Their support helps us point out the root cause of the error you've encountered and find a fix. You can click this link to connect with them: Chat with us.
- Once you're in the link, enter Your email address.
- Type in Your name.
- Enter a description of your issue in the What can we help you with today? field. Then, click Start Chat.
Additionally, here's a link that covers all the tasks you can do when using QuickBooks Point of Sale:
Keep me posted if you still have questions or concerns with your account. I'll be here to help. Take care.