This isn't the experience we want you to have, @AN34.
Have you tried performing the troubleshooting steps I've provided above? If you're done, but the advanced search feature still isn't working, I recommend contacting our QuickBooks Online Support Team. They can investigate this issue further to find a possible root cause and find a resolution. They can also create a case ticket for this if needed.
Here's how you can reach out to them:
- Go to Help (?).
- From the Search tab, click Contact Us.
- Please enter your question and select Continue.
- Review and Select from the following: Ask the community, Have us call you, or Chat with us.
For future reference, I'll add this helpful article to help you find transactions in your account registers so you can review and modify them: Find, review, and edit transactions in account registers in QuickBooks Online.
Let me know how else I can help you with QuickBooks-related concerns by commenting below. I'm more than willing to help. Keep safe.
