I wish I could make your experience better, @bvstone.
I'm saddened to hear that you've been having trouble with the latest invoice layout. The newest update of QuickBooks Online will highlight moving customers from using the old invoice experience to the new invoice experience.
Currently, QuickBooks is transitioning customers to a new invoice layout format across their web and mobile platforms. While this new layout offers improvements, some features in the previous format may no longer be accessible. This includes the shipping-related fields, such as Ship via, Ship Date, and Tracking no. field.
Since you still have the option to switch back from the old invoice format, you can still use it. However, there will be a possibility that you cannot switch back to the new invoice experience again.
To improve your experience using QuickBooks Online, you can give feedback to our Product Engineer so they will know what to do or adjust in the following updates of QBO. To do so, here's how:
- Click on the Gear icon.
- In the Profile section, select Feedback.
- Write your comments and product suggestions.
- Click Next to submit.
If you want to personalize and customize your own and your customer's invoices, estimates, and sales receipt in QuickBooks Online, you can read and check this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If you still have an issue regarding the layout of invoices, feel free to leave a comment below. The Community is always here to help you.
