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Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll

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Replying to:
Maybelle_S
QuickBooks Team

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Let's ensure this is sorted out, everyone.

 

Regarding your concern, tjsmags. Our engineers are still working to get this fix about the QuickBooks crashing issues after updating to Sonoma. We assure you that we are taking all necessary steps to get this rectified as soon as possible. Once resolved, you'll receive status updates through email or SMS.

 

For the QBDT for the Mac 2021 version, you're correct that it is still available and you can download it because it's still an available and supported product. This also means you will continue receiving critical security updates protecting your data.

 

Additionally, we're still receiving reports from customers who have not yet received the new patches and are still facing the same issue. I recognize the urgency of resolving this matter and assure you that our dedicated Product Engineers are working diligently to isolate and address the problem as quickly as possible.

 

Currently, we're working on compatibility patches for all of the supported versions of QuickBooks for Mac. We have to wait for Apple to release the final version to the public before we can officially test the software. We hope to have this done within 1-2 weeks from the time the new operating system is released. QuickBooks Mac Plus 2022 and 2023 along with QuickBooks for Mac 2021 should have their patches as soon as possible.

 

If in case some of you here are not yet included in the list of affected users, I suggest contacting our Customer Care Team. Here's how:

 

  1. Select QuickBooks Help from the Help menu.
  2. Click Contact Us.
    Maybelle_S_0-1696308032546.jpeg
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

For more details about our support availability, refer to this article: Contact Support.

 

Your patience and understanding are greatly appreciated as we work to address the issue. We look forward to providing you with the best possible experience in the future. If there's anything else that I can do for you, just tag my name in the comment section. Take care!

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