Hello, Monica.
Thank you for reaching out to the Community. I appreciate you for performing some troubleshooting steps to rectify the issue. But don't worry, I have another troubleshooting to help you surpass the error you've encountered when emailing the invoice to your customer.
In QuickBooks, we have these tools: PDF and Repair Tool. This tool is designed to discover and repair errors that occur while using the PDF and Print feature of QuickBooks. This tool has been specially introduced and designed to fix the issues in Microsoft components, ultimately resolving the main issues. This tool can work wonders to resolve all printing and PDF errors.
Let's download and install the QuickBooks Tool Hub. The QuickBooks Tool Hub helps fix common errors. You'll need to close QuickBooks to use the tool hub. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.
- Close QuickBooks.
- Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Please save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- Double-click the icon on your Windows desktop to open the tool hub when the installation finishes.
For more detailed steps, please check out this article: Fix PDF and Print problems with QuickBooks Desktop.
Feel free to reply to this thread if you need anything else in running your QuickBooks. I'll be here to answer them and assist you further. Have a great day ahead.
