Hi there, @miriamdecock, @Connorj, and @Watersedgeelec.
I appreciate you for clarifying your concerns in detail. I understand that software updates can change the way certain features work, and may leave users, like you, with a different experience than before.
Firstly, there is an ongoing investigation on the inability to print invoices using the mobile app. Don't worry, our engineering team is dedicated to finding a resolution for this matter. In the meantime, I suggest contacting our phone or chat support to be added to the affected users list. To be notified of the updates through email, you can provide this investigation number (INV-92024) for easy tracking.
Additionally, I suggest sending feedback to improve your experience with the QBO mobile app. Our developers will read your inputs and consider them for future improvements in the program. Here's how to do it in the app:
- Tap the Menu icon.
- Click the Gear icon on the top left corner.
- Scroll down and press Feedback under the Help section.
- Enter your comments and product suggestions.
- Click Send feedback.
For more details on the new estimates and invoices, feel free to read this article: See what's new with estimates and invoices in QuickBooks Online.
When you're ready to receive payments in QBO, you can check this article out: Record invoice payments in QuickBooks Online.
Keep in touch if you have other concerns about the changes in the QuickBooks mobile app. I'll be around to assist you further.
