Hello there, RHDS!
I understand the inconvenience this situation has caused your business. Currently, our engineering team is dedicated to resolving the issue on undelivered attachments. In the meantime, I suggest contacting our phone or chat support to be added to the affected users list. To be notified of the updates through email, you can provide this investigation number (INV-93532) for easy tracking.
Here's a step-by-step guide on how to contact us:
- Go to the Help menu and select the Search tab.
- Then, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.
Once this issue is fixed, you can refer to this article to learn more about how to receive and record your customer's payments: Record invoice payments in QuickBooks Online.
Let me know if you have other concerns about managing and sending invoices. I'm just one post away.
