Hi there, TB_Michelle66.

Thanks for getting back to us. I'll help provide an update on the investigation regarding the issue with exporting payroll in QuickBooks Online (QBO).

Upon checking, I found that the investigation (INV-92964) has been closed and resolved. However, since you are still experiencing the same issue after attempting to export payroll again, I recommend reaching out to our Payroll Support. Although you have already contacted them, they possess specialized tools that can access your account in a secure environment and determine the reason behind the recurring problem. They can also reopen the ticket for further investigation if necessary.

You can refer to this article for the detailed steps on how to reach them, as well as our Support hours: QuickBooks Online Support.

I'm also adding this article that tackles exporting payroll for future reference: Export your payroll data into QuickBooks.

Please leave a comment if you have follow-up questions about this or anything else. I'm more than willing to assist. Stay safe.