Hi Georgia,

I appreciate you reaching out to us here in the Community space. Allow me to chime in and share some updates about the issue when entering bills in QuickBooks Desktop.

Our product engineers received reports about the problem with entering bills. The investigation is ongoing, and we don't have a timeframe yet for the complete fix.

The workaround is to toggle back and forth between the Expenses and Items tab. We've received feedback of this forcing the Expenses tab to equal the transactions total.

Avoid entering anything on the top Bill portion. Instead, start your data entry below at the line item of the bill to prevent the amount from getting out of balance.

The last workaround is the one you've mentioned above. Turning off the "Automatically remember transaction information" option under preferences. However, this may only work for some affected users only.

Rest assured, our engineers are doing their best to get affected users back on track. I  also suggest that affected users contact our QuickBooks Support Team so they can add you to our list of affected users.

This way, you can receive live email updates about this issue. Our Customer Support Team for Pro, Premier, and Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

Additionally, you can pull up transaction reports to review transactions you've entered in QuickBooks. I have a link you can use as a guide to filter report data and acquire the data you need for the business: Customize reports in QuickBooks Desktop.

Drop me a comment below if you have any concerns about recording transactions or fixing issues in QuickBooks. We're always available to lend a hand in this space. Take care always.