Hi there everyone. I understand how frustrating and inconvenient it must be for you to encounter these issues with Quickbooks for Mac. I can sense your frustration and the difficulty in maintaining patience while waiting for a resolution.
Allow me to share additional information about this issue and provide clarifications.
According to our latest update, customers who have already installed the patches should not encounter any compatibility issues when updating their MacOs, @jbcrane.
However, we're still receiving reports from customers who have not yet received the new patches and are still facing the same issue. I recognize the urgency of resolving this matter and assure you that our dedicated Product Engineers are working diligently to isolate and address the problem as quickly as possible.
If in case some of you here whose not yet included in the list of affected users, I'd recommend getting in touch with our Custer Care Team so you'll be included in the priority list and get timely updates. I'd be including the steps for the benefit of everyone:
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account, select Continue, and then Continue with my account
- We'll email you a single-use code. Enter your code and select Continue
- Select to chat with us or Have us call you.
As for your concern @mitt1, while we don't have a direct link for QuickBooks Desktop 2024, you don't have to worry since once a new version of QuickBooks is available which is QBDT 2024, you'll get a message when you open QuickBooks and we make the upgrade easy for you. Check out this article to be guided on the upgrade process: Upgrade your QuickBooks Desktop subscription.
Lastly, it's great to hear that the update has resolved the compatibility issue you were facing with Sonoma, @envelopes. It's nice knowing that we're able to help customers like you and many others so you all can get back to business.
Moreover, I've included these articles to help you learn what's new in QuickBooks Desktop 2024 and find out what your computer needs for the best experience:
Thank you for your understanding and trust in our support. Should you have any further questions or require additional assistance about this issue, please do not hesitate to reach out. I'm here to support you all the way and provide the information you need. Keep safe.
