Thanks for a prompt reply, @flytint. I know this isn't a usual situation you encounter while using the Swipe Card feature in QBO. On top of that, we appreciate you for performing the steps my colleague provided. Let me route you to the best possible help.
Since the issue persists, we recommend contacting QuickBooks Online Live Support. Their tools are equipped to pull up your account in a safe environment. They can also look for the root cause of it and fix it.
Here's how to contact support in your mobile app:
- On the upper right corner, click the (?) question mark icon.
- Select the Help and Support.
- Tap the Contact Us below.
- Type in a brief description of your concern. Then, click Continue.
You can also log in through the web and contact support, you can read this article: QuickBooks Online Support.
For future help, you can read these articles:
For additional questions about payments, reply to this post. I'll be willing to assist you. Have a good day.
