Hello there, soundsessential

I know how vital for your company to use QuickBooks Online (QBO) Mac app smoothly. I'm here to help ensure the troubleshooting is a breeze for you.

We'll have to uninstall and reinstall the QBO Mac app to start on a clean slate. Here's how to remove the program:

1. Close the QuickBooks Mac App.
2. Click the QuickBooks drop-down menu and select Quit QuickBooks.
3. Choose any blank space on the desktop.
4. Head to the Go menu and select Go to folder.
5. Enter ~/Libray/Application Support/QuickBooks into the Go to folder field.
6. This action will direct you into the current user's Library fold.
7. Highlight the QuickBooks folders and right-click to select Delete or drag and drop the folder to the trash. 

Next, reinstall QBO on your computer. If you're unable to lodge the program, I recommend contacting our QBO Care Team to assist you further. Follow the steps below to obtain the support details: 

1. In your company, tap the Help icon in the upper right to open the support window.
2. Head to the Assistant tab and enter a brief description of your concern in the field box. 
3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? field.
4. Press the Continue button to view the support options.
5. Choose Chat to start a conversation and Callback to speak with an agent.

Feel free to browse this article to learn more about the support hours and types: QuickBooks Online.

Also, the following link provides an overview of the features available in the app and instructions to install the latest update: Download and use the QuickBooks Online desktop app.

We've collated articles that will guide users on how to carry out any accounting activities. They're grouped according to topics so you can locate the one you need in no time. 

Stay in touch if you run into any roadblocks while performing any task or have questions about QuickBooks. I’m only a few clicks away from help. Have a good one and stay safe.