Thanks for joining the thread.
Let me join in this conversation and provide you with further insights on why sales receipts are showing as PAID in QuickBooks.
As mentioned by one of my colleagues above, the system will automatically mark a sales receipt PAID once created.
If you create a recurring sales receipt transaction and it is unsuccessfully processed in real life, QuickBooks won't be able to change its status to unpaid.
I know how this option would help you in properly tracking your transactions in the program. Thus, I'll take note of this as a suggestion to improve your experience. You can also send feedback to our developers so they can review your request and most likely include it in future updates. Here's how:
- Select the Gear icon at the top and click Feedback.
- Enter your comments or product suggestions. Then select Next to submit feedback.
Your valuable feedback goes to our Product Development team to help improve your experience in QBO. You can track feature requests through the QuickBooks Online Feature Requests website.
Feel free to leave a comment below if you have any additional questions or concerns. I'm more than willing to help.
