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Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

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Replying to:
Irene R
QuickBooks Team

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Let’s work together to find out what problem might be causing your invoice and packing slip not printing correctly, @Global Novelties LLC.

 

Updating your Adobe Reader/Acrobat to its latest version can help fix your printing issue in QuickBooks Online. If you’re already using the updated version, you can repair your Adobe installation. 

 

Providing that the problem hasn’t been fixed, let's perform some basic troubleshooting on your Google Chrome by logging into your account using an incognito window to prevent your device from saving web cookies. You can also use the shortcut: Ctrl + Shift+ N

 

Once you're in incognito mode, try printing your invoices and packing slip again. If you are able to print it, go back to your regular browser and clear your web browser’s cache to ensure a smooth browsing experience. Alternatively, it may also be a good option to use other supported browsers.

 

Additionally, you can check out these guides here if you need help printing your invoices: How to print an invoice.

 

Let me know if you have more questions about QuickBooks Online. Have a good day!

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