Thanks for the update, GARFOOTE. We hear your sentiments. We're here to share some troubleshooting steps to help you sort things out.
We can see how beneficial it is to use our program without issues.
In this case, we can try to do the Verify and Rebuild process to help fix unusual issues like behaviors on your QuickBooks Desktop account, like missing data and other features that don't run as designed.
Here's how to verify data:
- Go to the File menu and select Utilities.
- Choose Verify Data, then tap OK to close all windows. If you see the prompt Your data has failed the integrity check, it needs to rebuild your file. If there are no problems with your data, it's all done.
If there are problems with your company file, you have to rebuild it. See the steps below:
- Go to the Files menu and select Utilities.
- Choose Rebuild Data, and then click OK.
- Tap OK to make a backup to prevent data loss along the process.
- Hit OK to continue the rebuild process.
For more insights about the verify and rebuild process, you can check out this article: Verify and Rebuild data.
If the issue persists, we recommend continuing to work with our Technical support team. The Community is a public forum. That said, we're unable to share any confidential information. I'd suggest you continue working with our support team. They can guide you through the process. You can also request a screen-sharing session to advise you further on your concern.
Here's how:
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Please give a brief description of your issue, then select Let's Talk, and then choose a way to connect.
Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.
We'll also include these links for more fixes and troubleshooting processes to fix company file issues in QuickBooks Desktop:
We'll always be around if you need more help managing your QuickBooks account. We'll need to help you out. Take care always!
