daI'm sad to hear about all the frustration you experienced with the system issues, particularly regarding your inability to open company files in QuickBooks Mac on Sonoma OS (v14).
I'm here to provide clarity and insights on how to proceed.
I've looked into our system and confirmed that there's an ongoing issue with the unable to open QuickBooks. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.
With that in mind, I recommend reaching out to our support Team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved. Furthermore, please keep in mind that they only operate during specific hours, which are from 6:00 AM to 6:00 PM, Monday to Friday, and 6:00 AM to 3:00 PM PT on Saturdays.
Here's how:
- Sign in to your QuickBooks Online company on a web browser.
- Choose Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
Additionally, I'll be providing this article to help you download the latest updates outside QB Mac version outside the app: Downloads & Updates.
While we work on resolving this, I kindly ask for your patience and understanding as we work towards a resolution that aligns with your needs. Stay safe!
