I appreciate sharing the troubleshooting that you already tried to resolve the issue, Geoff.
I have additional steps to share that can resolve the issue so you can save the backup in your shared drive. You can download and install the QuickBooks Tool Hub. This tool is designed to resolve minor bugs and common program issues when working in QuickBooks.
Here's how:
- Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
- Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it.
- Follow the on-screen steps to install and agree to the terms and conditions.
- Double-click the icon on your Windows desktop to open the tool hub.
- Once opened, look for Program Problems, then select Quick Fix my Program.
- Start QuickBooks Desktop and open your data file.
Please check out this article for additional details: Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub.
After that, check if you can already see the network drives when saving a backup.
For more guidance and resources when saving and restoring data, I'll share these articles as well:
Please don't hesitate to ask more questions in the Community if you require more guidance with QuickBooks. We are here to help, and you're welcome to return anytime you need our support.
