UPDATE:

I bought Desktop Premier 2021 - 3 users. 

I exported QBO Advance following step-by-step instructions.

RESULTS: Customer Transactions and A/R are still missing.

Personally, I find the lack of support, passing the buck when you do get through to someone, and total disregard for how long-term customers are floundering without any help.

To me, this sounds like a class-action lawsuit because they sell you Desktop, and upsell you to the 'wonders' of Online. When you realize that Online isn't for you, they hold all your information hostage. You can't get that information back.

I have a business to run. I don't have time to learn to become a programmer so I can get everything switched over. I don't want to have to re-enter every transaction for the past 10 months, but I have done that before.