Thank you for connecting with us, fp77. I appreciate your efforts in following everything the thread recommends. Since you are still experiencing a problem, I encourage you to contact our Support Team. They have the tools to investigate further and run some tests in a secure environment. Here is how to reach us:

1. Go to the Help menu.
2. Hit the Contact Us button.
3. Enter "callback" in the "What can we help you with?" section.
4. Select "Let's Talk"
5. Pick the "Get a call" option to connect with us.

The Community has your back, so please let me know if you need any additional assistance. I hope you enjoy your day. Be safe and take care.