I don't want to use them anymore but my accountant does and they know it.  Concerned with the privacy issues of having accounting online, that's also why I prefer Desktop.  Sheer greed and no loyalty to 20 + year customers that own small businesses.  Have to talk my accountant into using something else.   Was able to use a previous suggestion going to the C Drive and finding the file needed and open from there, but it' definately a big pain in the butt for the amount of money I am giving them each year for the past 23 years !!!