I acknowledge your frustration, and I appreciate your thorough troubleshooting efforts, @jgouge.
I'm genuinely sad to hear about the persistent issue you and your colleague are facing with QuickBooks. Rest assured, I'm here to assist you in getting this matter resolved promptly.
Normally, you should be able to see a box to select to attach or send with an email. Since the issue persists even after doing some troubleshooting steps, I recommend contacting our QuickBooks Online support team which specialize in these types of software-related issues. They have the tools to help thoroughly investigate the matter and determine the appropriate actions needed to resolve it.
Here's how you can reach them:
- Sign in to your QuickBooks Online company.
- Click Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Moreover, I'll be adding this link to help add an accepted purchase order to a transaction for your vendor: Add purchase orders to expenses, bills, or checks in QuickBooks Online.
If you have any more questions or additional information to share in the meantime, please feel free to reach out. Thank you for your understanding, and we are dedicated to ensuring a resolution that meets your expectations.
