Hi there, Michelle. I appreciate your effort in providing me with details of your concern. I've got an update to share. 

Our team is actively working towards resolving the issue at hand. The investigation is ongoing, and we are trying to determine the underlying cause and find a suitable solution.

Rest assured that we will provide you with an update as soon as we have more information. In the meantime, please do not hesitate to call us if you have any urgent concerns or require further assistance. Our support team is available to help you.

Check out this article for our most updated contact information and scheduled hours: Support hours and types.

To help you utilize the payroll feature in QBO, please see this article: Learn how to set up Payroll.

You can also run payroll reports in QBO to easily view your payroll information, business finances, and employee details. 

I'll always be here, ready to lend a hand if you have any other concerns about exporting data in QBO. Have a good one, and stay safe.