I can imagine what you must be going through, Dawn. I appreciate all the efforts you've performed to resolve the online backup pop-ups. Let me make it up by ensuring this gets further investigated.

I recommend contacting our Customer Care Team again. This way, they can verify the account information and take a closer look at the issue within your QuickBooks Desktop (QBDT) account. 

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

Furthermore, I like you to check IDP system requirements if you need to review its specifications and answers to common questions about this service:

• Set up Intuit Data Protect to back up files
• Common question about Intuit Data Protect

I'm always around to help if you have additional questions about managing your IDP in QuickBooks. Have a good one.