I completely understand your frustration and the urgency of getting your desktop version up and running smoothly, Rose. Please know that your concern is very important to me.

I see that the delay has resulted in inconvenience for you. Still, I recommend contacting our support team again. They have your case details and will be able to provide you with an update on the progress of your request. Ding this helps maintain a record of your interactions with support, ensuring that your concerns are properly addressed. 

Stay in touch if you have more inquiries or need further support. Please feel free to reach out to us at any time.