Can you possibly tell me when someone will be contacting me regarding this issue? On Wednesday, September 6, I was told that they would contact me within 1 - 2 days.

I am anxious to get my Desktop version up and running. I am still having issues and problems with QBO Advanced with no help in sight. If I can't get the Desktop up and running, I will need a refund. With a one-year subscription, it should start when you start using it, and since I haven't been able to use it, I have spent money on something I can't use.