I appreciate you for trying the troubleshooting steps I shared previously, m_seale.

I can think of two scenarios on why you are prompted with the same error message. I'm here to help isolate the possibilities and resolve them in no time.

One of the restrictions in merging inventories is the quantity on hand. It's possible that you have entered an Initial quantity on hand for the product/service. Thus, the system prevents you from merging the items.

However, if you've never used the item and didn't enter a quantity on hand, I suggest reaching out to our phone experts so we can investigate the root cause of the issue. You can do so by clicking the ? Help icon.

Feel free to visit our Help Articles page for more tips on overseeing your products and services.

Whenever you have concerns about recording inventories, I'm always here to help you out.