Hi m_seale,
Let's fix this odd behavior by running some troubleshooting steps.
To start with, let's merge the inventories' product numbers through a private browser. Private browsing helps the system identify possible browser-related issues. You can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
- Safari: Control + Option + P
If you're able to merge the data, you can go back to a regular browser and clear its cache. Piled cache can also be the reason for some unexpected issues on the opened pages like QuickBooks Online.
You can also opt to use a different supported browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
Furthermore, you can check these articles on how to manage products or services:
You can always post in the forum whenever you have questions about tracking inventories.
