Hello there, SunSol.
I'm here to help fix the issue you're having when sending emails in QuickBooks Desktop (QBDT).
If you already tried the steps shared by my colleagues in this thread and the issue persists, I recommend reaching out to our Support team. They possess specialized tools that can securely access your account and investigate the root cause of this unusual behavior. Additionally, they can provide further troubleshooting assistance if needed.
Here's how to reach them:
- In QBDT, go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then click Continue.
- Sign in to your Intuit account, select Continue, and then Continue with my account.
- We'll email you a single-use code. Enter your code and tick Continue.
- Select to chat with us or Have us call you.
To check for our Support hours, please refer to this article: Contact QuickBooks Desktop support.
I'm also adding these articles that tackles managing and setting up email in QBDT for future reference:
Please leave a comment below if you have follow-up questions about this or anything else. I'm more than willing to assist. Stay safe.
