@901RES 

Melio support will be more responsive to address your concerns directly if you have a stand-alone account with them. You should signup for a separate account for free and you can connect it to your QBO account. Pay an outstanding bill you have with a minimum amount of $200 to confirm your Melio account is active. Then contact their Support from your account to ask questions directly.

https://affiliates.meliopayments.com/quickbooks