I truly understand the challenges you've encountered during the transfer process from QuickBooks Online to QuickBooks Desktop, @Rose Bassett. Your experience and feedback are valuable to us. I want to assure you that we take this seriously.

We appreciate your loyalty as a long-time QuickBooks user. It's sad to hear that the transition wasn't as smooth as expected. Rest assured that we're committed to resolving this for you. To ensure your concerns are properly addressed, we're escalating your case to our specialized Next Level Help team. They will thoroughly review your comments, recent support cases, and the challenges you've faced. You can anticipate a follow-up from them within 1-2 business days.

Please know that we're here to assist you throughout this process. If you have any more questions or encounter any other issues, don't hesitate to reach out to us here. Your satisfaction is of utmost importance to us, and we're dedicated to making this right for you. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.