I had my IT guy do the transfer in front of me. Yes, he used the step-by-step process that QB has for the process. exportQBOdata... He actually did it twice and had the same results. 

I have been using QuickBooks for over 20 years. Last year I switched to QBO so more than one person can be in the system at the same time. It took a while to learn the differences. I would have thought that QBO would have more options, but for my purposes, it didn't. QBO is great for some businesses, but not for all.

I had no problem transferring Desktop to QBO. It took me 3 minutes. Being that QBDT and QBO are owned by the same company, they should make the transfer easier. I feel that if I have to use a third party to transfer my info to desktop, either 1) if they can do it, we should be able to do it ourselves, or 2) someone is holding my information for ransom.

Trying to get help with this is a joke. I called the Migration Department, and they asked if it was for Online or Desktop, if I said desktop, the assistant told me that it was an Online problem and vice versa. Then I was told that I had to call a 800#, and when I called that number I was told that I had to log into my QBO, and click on HELP. I got the automated assistant and when I finally to to where I wanted them to call me, they never did! When I called Priority Circle for help, I didn't get any help.

This makes me question staying with any version of QuickBooks.