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I recognize your efforts in revisiting this conversation and sharing further details about your experience regarding this matter, clfp.
Given that the problem persists despite following the steps/recommendations provided by my colleague above, it would be advisable to reach out to our Support Team again. They will conduct an investigation into your situation in order to determine the underlying cause of the issue.
Once we determine the reason behind the error, we can proceed with implementing the resolution provided by our team. To contact them, go to the Help menu and select QuickBooks Desktop Help F1.
Alternatively, we can use the link below.
- Go to this link: Contact Support Team.
- Enter your full name and email address.
- Then, follow the on-screen instruction to complete the process.
Please don't hesitate to reach out if you have any other concerns. Keep us updated here on how the call progresses, and we will be available to assist you in any way possible. Stay safe!