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Mich_S
QuickBooks Team

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I appreciate you joining the thread, @JamesC49. Let me help you sort things out.

 

Before we proceed, I'd like to verify if you are still attempting to link your GoDaddy bank account to QuickBooks Self-Employed. By confirming this, we can delve deeper into the issue and provide you with appropriate guidance for the next steps.

 

If you've already started uploading your CSV file, then the stored cache for a long time in your browser is likely the reason why you're experiencing the banking problem. I recommend performing some basic troubleshooting procedures to check if this is a browser-related issue.

 

Let's start by opening your QuickBooks Online account on a private page or incognito window. This mode won't save any browsing history. Here are the shortcut keys to open it:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

After that, you may re-upload the file. If you're able to proceed with ease, then you'll have to clear your browser cache regularlyNote: The article in the previous hyperlink also applies to QBSE. This prevents strange behavior in your browser. Otherwise, use another supported browser for the best experience when using QuickBooks.

 

Additionally, it'd be helpful if you could provide a screenshot displaying the name of your bank company and the error message you are encountering. This will allow us to investigate the matter more thoroughly and offer potential solutions.

 

You'll also want to browse this guide about how to manage your transactions once they're uploaded: Categorize transactions in QuickBooks Self-Employed


Please get back to us if you have any questions about banking or QuickBooks. We're here to further assist you 24/7. Stay healthy always!

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