I have been having a major ongoing issue with vendor bills. I have discussed this with QB support. They seem to have no idea how to help.

I am the admin. I used to have a bill approval process set up at a specific dollar amount and above. At some point in the past several months, ALL other users are experiencing the following issue: when they enter a bill, they get a pop-up dialog error box with no text in it. When they click OK on the box, the bill goes into DRAFT mode. The user is unable to remove the draft status by any means. They've tried reverting to Item Receipt and making a Bill again and resaving but nothing will allow it to save in any form other than DRAFT mode. Once we figured out the this was happening, I deleted all bill approval processes. There are none at all. The only solution is for me (Admin) to go back manually through all the bills. There is no way to see a draft bill unless you click backwards or forwards from another bill. They do not show up anywhere. I have to revert the bill to an Item Receipt, save it, make it a bill, save it again, and the bill then says Approved and then can be paid.

Testing so far: multiple rebuilds, moved copy from Right Networks to local computer and run rebuilds, created new test users, Right Networks frequently updates the file so it has the latest release.

Does anyone have any ideas on how to fix this?