Know that this is not the experience we want you to have. I recommend contacting our QuickBooks Checking Support Team again. And you may inquire them about the email you receive last August 10 for updates.

Please refer to this link: Contact Payments or Point of Sale Support. Follow the steps to reach them according to the product you are using. Or you may go through the article to see their contact information.

I'm adding this article for future reference: Learn more about QuickBooks Checking. 

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!