Hello. I'm here to provide assistance with this matter.
Before that, can you share more details like screenshots about your concern? By doing so, I will be able to offer a precise solution to resolve this matter.
Since the basic troubleshooting is not working, You can directly contact our support team. This enables them to investigate this issue further and provide you with the best response to your query. Here's how to reach them outside QuickBooks by following the steps below:
- Go to the https://help.quickbooks.intuit.com/en/contact link.
- Click Search for something else.
- Tap Start a Message and enter your concern.
Visit our QBO Help Article page to learn more about running your business in your account.
The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend.
