Your sentiments are being heard, @newcmac.
I know the importance of getting timely and effective support when needed to ensure issues will be addressed promptly, preventing further complications.
Please know that after a thorough investigation of the invoice attachments issue, our product engineers have successfully resolved the matter. They've identified the root cause and have taken the necessary steps to address it.
Since you're still experiencing the same thing, I'd suggest getting in touch with our QuickBooks Support Team. I'm aware that you've already gotten in touch with them, but it's the best we can do right now given that they have all the tools to create or open a new investigation ticket for you so you'll be notified once there's a fix.
While waiting for the fix, you can manually attach files using the Web Mail option in QuickBooks Desktop. Here's how:
- Go to the QuickBooks Edit menu and select Preferences.
- Select Send Forms.
- Click Web Mail and Add.
- Fill out the Add Email Info and select OK.
- Hit OK to save your changes.
Furthermore, there are a few ways you can take and process payments in QBDT. You may either turn on online payments for the invoices you email to customers or process them in person.
Your patience is highly appreciated while we work on solving this matter. Don't hesitate to leave a reply below If you have other QuickBooks concerns. The Community team is here to assist in every way we can.
