Hello @sally1026, I am grateful that you have joined the thread and performed some troubleshooting steps to resolve the freezing issues while using Quickbooks Desktop.
I understand that you have already taken some steps to address the freezing problem you are experiencing with QBDT. Allow me to suggest additional troubleshooting measures to help restore your QuickBooks to its normal functioning.
There's a chance that the file will occasionally become corrupted or damaged, making it impossible to open. You can effortlessly launch the desktop application by suppressing it.
Here's how:
- Press and hold the Ctrl key.
- Double-click the QuickBooks program icon.
- Hold the Ctrl key until you have the no Company Open window.
If you continue to get the same result, perform Solutions 3 up to 5 in this article: QuickBooks Desktop won't open.
However, I'd advise getting in touch with our Customer Support Team if the problem still exists after performing the suppressing steps. If other users report the same issue, they can look into it further and open an investigation ticket. To reach them, you may follow the steps shared by Rea_M above or click this link: Contact QuickBooks Desktop support.
In addition, these articles contain solutions on how to troubleshoot data damage issues, networking, or company file errors to name a few:
For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead. Take care.
