I have done everything you mentioned above.  I have sent in copies of my ID, Articles of Inc, Letters, AND received an auto email saying it will be 24-48 hours for them to get back to me.  

Support is a joke.  

You have all the information to fix the PROBLEM YOU CREATED.  NOT ME.  What frustrates me the most is that this problem is on your forum from 2020!  You know it exists and yet SUPPORT acts like they have to do all this back ground checking and fix my browser.  WHAT!  This should be in your support database.  The fix should take an hour at the most.  NOT THREE WEEKS!