Hi, Rick. We understand how hard it can be when a feature you rely on is not functioning as expected, I'm here to share insight about your experience.
These are the following reasons why your QuickBooks multi-user mode is not working:
- Possibly that the hosting settings are not properly configured.
- Firewall or antivirus software is not allowing communication between user computers.
- QuickBooks is not installed on the server.
- Unable to open the company file in the database server.
- Windows file permissions are not properly set.
To better understand the issue, could you please provide us with some additional information? Specifically, we would like to know what troubleshooting steps you have already taken. This will help us to narrow down the possible causes and provide you with more targeted assistance.
n the meantime, we encourage you to reach out to our support team again if the issue persists or if you have any additional information that could assist us in resolving the problem. Our dedicated experts are available to provide you with personalized assistance and ensure that your concerns are addressed.
For additional resources, you can go over the links below. These articles provide detailed information on QuickBooks Desktop hosting and multi-user mode. You’ll also see the steps on how to troubleshoot multi-user issues.
Leave a comment below if you have additional questions on how to access and use QuickBooks remotely and in multi-user mode. I’ll be glad to answer them for you. Wishing your business continued success.
