I would highly suggest filing a formal complaint with the Better Business Bureau. The first time Intuit withheld money from my business, and I spent 15 hours and 3 weeks on with support, I went this route. withing 2-3 days someone with authority to correct issue reached out to me (based solely on my complaint) dug into my account, corrected the holds which were in error, and compensated me back monies owed to Quickbooks for processing (a very high amount) It felt great to finally have service and retribution from this company. Unfortunately I have had similar experiences two more times since. This had all occurred this year, and taken days to correct.