Totally agree. Both of my jobs are talking about finding another solution outside of Quickbooks. Overall its an ok program. But when you call customer service, you never know if the person you get knows what they are doing. I have had tech support mess up our systems. Not one rep is created equal. Its a dice roll to see if you get someone who can comprehend what the issues are and how to fix them or do what is necessary to get them fixed. 

I have not been able to use the add/edit multiple list entries under our inventory still. It's a feature I really need. We pay too much for this software for it to be junk and lack in customer service and REAL tech support that doesn't point you to our own computer tech guy. 

Besides this issue. I also have to restart QuickBooks often because icons just disappear. like the save/close save/new buttons. I give QB 3 starts out of 10. 

I have been using QB since 2006. This is very disappointing. I gave up on getting this issue fixed.