I understand how frustrating it can be when things don't go as planned, HCValerie. Please know that we aim to provide you with a better experience than what you are currently encountering.
Aside from the steps you've done, make sure also to update your QuickBooks Desktop to the latest release to keep your software up-to-date. This way, you'll always have the latest features and fixes. Also, fixing data damage on your QBDT company file helps eliminates issues when doing recent and future tasks within the system.
However, if the same thing happens even after doing these steps, then it's best to contact our QuickBooks Desktop Support Team. They'll be able to pull up your account securely and further investigate what's causing the issue. You can also have a screen-sharing session with them to identify the issue on your end and walk you through the resolution. Here's how to contact:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
Moreover, you'll want to visit this article if you want to get a closer look at your transactions and business finances: Run reports in QuickBooks Desktop. This also includes customizing your report.
Keep us updated on how it goes. You can always get back to this thread and leave a comment below if you have other concerns. We'd be happy to assist in the best way we can. Take care.
