@jenop2  This is an absolute cluster....I called QBO support like you suggested and they had no idea what I was talking about and knew nothing of the issue. I explained everything and the person just told me to call Melio. He gave me this phone number for Melio, 646-665-4684 which is just a recording that says to login to your Melio account and click the support button (I DON'T HAVE AN ACCOUNT TO LOGIN TO), or email them and they'll get back to you in 24 hours. This is completely unacceptable! I can't believe QuickBooks has no way of handling this. Obviously per this thread, MULTIPLE QBO users have this issue and no one at QuickBooks cares or is interested in fixing the issue.