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A warm welcome to the QuickBooks family, @Humming Bird.
I understand your desire to find a reasonable solution to this matter. Routing you to the department that can efficiently assist you is my pleasure.
There are a few cases related to the Express pick and pack template and transactions. Therefore, I recommend contacting our Support Team. They can review the issue further to provide troubleshooting steps. Rest assured that they'll do what they can to help you.
Here's how:
- Go to Help, then select QuickBooks Desktop Help.
- Press Contact Us.
- Enter a description of your issue, then click Continue.
Please check out this article for our support hours: Contact QuickBooks Desktop Support. It is to ensure we cater to your needs on time.
Scan through these resources to track the improvement of your sales order:
Don't hesitate to let me know how your interaction with the Support Team goes. Keep me posted if you have other concerns about your Express Pick template in QuickBooks. I'll be here to help you.