@Maybelle_S I DO NOT HAVE A SUBSCRIPTION TO MELIO. I HAVE NEVER PAID BILLS THROUGH THEM. THERE IS NO OPTION FOR ME TO DISCONNECT!! Why does no one at QuickBooks seem to understand this. All of these other users are having the same exact issue and QuickBooks wants to keep pushing the blame of the problem onto the users rather than admit that the problem is on their end. None of my other employees have the option to even have the "Apps" menu, so who is the "other user" that they are referring to? (see my attached image). In your response you're asking me to go to the app store and connect to Melio??? No thanks. I'm not interested in initiating a connection with them when, as I stated before, I HAVE NO ACCOUNT WITH THEM. And anyway, the logo for the Melio App in the app store, doesn't match the image that is on "My Apps" page, so I'm not going to connect to something that doesn't even look like the same thing and then start an issue with something completely different.